Learning to Adapt: Transition and Transformation at Catholic Health Services of Long Island - April 22, 2019

Tom Bigda-Peyton, Vice-President of Organizational Development and Chief Learning Officer, Catholic Health Services of Long Island. He holds an Ed.D. from Harvard in Organizational Behavior and Intervention and is the author of two books, Safety Culture and From Innovation to Transformation: Moving Up the Curve in Ontario Healthcare. The healthcare industry is undergoing rapid and profound change. Catholic Health Services (CHS) is Long Island’s third largest employer with 18,000 employees and a multi-dimensional healthcare system including hospitals, nursing homes, physician practices, homeware and hospice. CHS is facing growing industry consolidation, a fiercely competitive environment, changes in the payment model and expanding regulatory pressures. In order to respond to these pressures, CHS is making the transition from an industrial era model of decision-making to a system which is designed to adapt. Using the evolving CHS experience as a live case study, this session will highlight three features of the transition: Purpose-Driven Leadership Adaptive Learning Resilient Design We will focus on ways in which leaders, change facilitators and system designers can promote resilience and adaptability in large, complex organizations.